Privacy Policy

1. Introduction

Welcome to ZoneBot, operated by NR Labs ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Telegram bot service, website at zonealpha.xyz, and related services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically:

2.1 Information You Provide

• Telegram Account Data: Telegram user ID, username, and profile information when you interact with our bot.
• Wallet Addresses: Public blockchain wallet addresses you voluntarily submit for tracking or analysis. We only access publicly available on-chain data.
• Payment Information: Transaction records for subscription services (Bronze, Silver, Gold tiers). Payment processing is handled by third-party processors; we do not store complete payment credentials.
• Communications: Messages and feedback you send to our support channels.

2.2 Automatically Collected Information

• Usage Data: Bot commands executed, features accessed, frequency of use, and interaction timestamps.
• Device Information: IP address, browser type, operating system when accessing our website.
• Cookies: We may use cookies and similar tracking technologies on our website.

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Contract Performance: Processing necessary to provide our Service to you.
• Legitimate Interests: Processing necessary for our legitimate business interests.
• Consent: Where you have given us explicit consent.
• Legal Obligation: Processing necessary to comply with applicable laws.

4. How We Use Your Information

• To provide, operate, and maintain our Service including token detection, narrative analysis, and smart wallet tracking.
• To process transactions and manage your subscription tier.
• To send you SURGE/DROP alerts, new token detections, and service notifications.
• To improve and optimize our algorithms and user experience.
• To respond to your inquiries and provide customer support.
• To detect, prevent, and address technical issues, fraud, or illegal activities.
• To comply with legal obligations and enforce our terms.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Service (payment processors, hosting providers, analytics services).
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: To protect the rights, property, or safety of NR Labs, our users, or others.
• Business Transfers: In connection with any merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Usage data is typically retained for a shorter period except when used to strengthen security or improve functionality.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request restriction of processing of your data.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us through our Telegram Community.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your country. We take appropriate safeguards to ensure that your personal information remains protected.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, including Telegram, blockchain explorers (Solscan, etc.), decentralized exchanges, and other cryptocurrency-related services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide notice through our Telegram channels or bot notifications. Your continued use of the Service after any modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through:

• Telegram Community: t.me/zonebotcommunity
• X (Twitter): @_zonebot